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On the homepage click on “LOG IN” located in the upper right-hand corner, and on the next page click on the “Don’t have an account? Register Now” link.
Worthington Biochemical Customer FAQ
General Online Account FAQ
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If you had an account on our old website, and are using our new website for the first time, you will need to request a new password using the “Forget my password” link on the login page. A link will be emailed to you using the e-mail address associated with your account. If you have any issues obtaining a new password, please contact Customer Service at custservice@worthington-biochem.com or you can send us a support ticket by using the "Support" page on our website at the following link: https://www.worthington-biochem.com/support/customer/order-assistance.
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Log into your account and choose the “Payment methods” section on this page you will see the option to “Edit or Delete” your card.
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To add a credit card payment to an order that’s been submitted log into your account and choose “Payment methods” click on “Add Payment Method” after entering your credit card and billing info click on “Save”. Then send custservice@worthington-biochem.com an e-mail with the order number and include the last 4 digits of the card that you want to be charged if you have more than one card on file.
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You can enter a lot number for each item you add to your cart on the shopping cart page. You will find the field to the left of the “Qty” box for each item, labeled “Requested Lot Number”.
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Log into your account and choose the “Payment methods” section and click on “Add Payment Method” after entering your credit card number and billing address click on “Save”.
Answer
If you had an account on our old website, and are using our new website for the first time, you will need to request a new password using the “Forget my password” link on the login page. A link will be emailed to you using the e-mail address associated with your account. If you have any issues obtaining a new password, please contact Customer Service at custservice@worthington-biochem.com or you can send us a support ticket by using the "Support" page on our website at the following link: https://www.worthington-biochem.com/support/customer/order-assistance.
Answer
Log into your account and choose the “Payment methods” section on this page you will see the option to “Edit or Delete” your card.
Answer
To add a credit card payment to an order that’s been submitted log into your account and choose “Payment methods” click on “Add Payment Method” after entering your credit card and billing info click on “Save”. Then send custservice@worthington-biochem.com an e-mail with the order number and include the last 4 digits of the card that you want to be charged if you have more than one card on file.
Answer
You can enter a lot number for each item you add to your cart on the shopping cart page. You will find the field to the left of the “Qty” box for each item, labeled “Requested Lot Number”.
Answer
Log into your account and choose the “Payment methods” section and click on “Add Payment Method” after entering your credit card number and billing address click on “Save”.
US Customers
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The shipping options are:
- 2Day
- Overnight PM
- Overnight AM
- Handling: This option is only for customers that have their own UPS or FedEx account number.
All of our products are shipped by air delivery via UPS and FedEx due to our products being perishable.
Answer
We ship orders Monday thru Thursday on the same day we receive them as long as we receive the order before 4 pm E.S.T. and the item is in stock. We do not ship orders out on Fridays. Orders received on Friday will ship out Monday.
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You can apply a coupon code at the checkout page below the order summary box. Enter the coupon code in the coupon field and click on "Apply Coupon". Some restrictions may apply in using certain coupon codes.
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You must contact custservice@worthington-biochem.com to obtain a copy of your invoice. If you placed your order online you can get a receipt for your order by logging into your account and going to "Order History".
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Within the US/Canada/Puerto Rico: You can email orders to: custservice@worthington-biochem.com
Answer
The shipping options are:
- 2Day
- Overnight PM
- Overnight AM
- Handling: This option is only for customers that have their own UPS or FedEx account number.
All of our products are shipped by air delivery via UPS and FedEx due to our products being perishable.
Answer
We ship orders Monday thru Thursday on the same day we receive them as long as we receive the order before 4 pm E.S.T. and the item is in stock. We do not ship orders out on Fridays. Orders received on Friday will ship out Monday.
Answer
You can apply a coupon code at the checkout page below the order summary box. Enter the coupon code in the coupon field and click on "Apply Coupon". Some restrictions may apply in using certain coupon codes.
Answer
You must contact custservice@worthington-biochem.com to obtain a copy of your invoice. If you placed your order online you can get a receipt for your order by logging into your account and going to "Order History".
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Within the US/Canada/Puerto Rico: You can email orders to: custservice@worthington-biochem.com
International Customers
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We encourage our customers to purchase our products through one of our many distributors. They're familiar with the importation of biological products in their country and are able to navigate the often confusing regulations that apply. Our website will not accept an order from a country where we have a distributor. You will find the contact information for all of our distributors at the following link: https://www.worthington-biochem.com/support/distributors.
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Our distributors often have to obtain an import license. They are also responsible for paying the shipping charges along with any VAT taxes and Importation Fees that may apply. These charges can be considered and would be passed on to you if you made the purchase directly from Worthington.
Answer
Our products are temperature sensitive and must be sent by Federal Express. The shipping charges are prepaid and added to the cost of your order. You would be responsible for paying any VAT charges or importation fees that may apply.
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You must contact international@worthington-biochem.com to obtain a copy of your invoice. If you placed your order online you can get a receipt for your order by logging into your account and going to "Order History".
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Outside of the US/Canada/Puerto Rico: You can email orders to: international@worthington-biochem.com
Answer
We encourage our customers to purchase our products through one of our many distributors. They're familiar with the importation of biological products in their country and are able to navigate the often confusing regulations that apply. Our website will not accept an order from a country where we have a distributor. You will find the contact information for all of our distributors at the following link: https://www.worthington-biochem.com/support/distributors.
Answer
Our distributors often have to obtain an import license. They are also responsible for paying the shipping charges along with any VAT taxes and Importation Fees that may apply. These charges can be considered and would be passed on to you if you made the purchase directly from Worthington.
Answer
Our products are temperature sensitive and must be sent by Federal Express. The shipping charges are prepaid and added to the cost of your order. You would be responsible for paying any VAT charges or importation fees that may apply.
Answer
You must contact international@worthington-biochem.com to obtain a copy of your invoice. If you placed your order online you can get a receipt for your order by logging into your account and going to "Order History".
Answer
Outside of the US/Canada/Puerto Rico: You can email orders to: international@worthington-biochem.com